This programme has been designed to support people who have had a career break or are trying to transfer their skills in to a new sector or one they used to work in. We know that any gap in work experience or a move away from a sector or skill set makes it very hard to return or join through standard recruitment channels.

The roles in this programme tend to run on a 12 week placement with a view to securing a permanent role at the end of that period. Although it’s not guaranteed, 96% of our candidates who join the programme go on to secure permanent roles with their host organisation.

As a candidate working with STEM Returners you have access to free CV writing and Interview coaching and if you are successful in securing the role you’ll get access to coaching and mentoring programme to help you thrive in the role.

If you meet the criteria for this role but are unsure if you are eligible for the programme, we encourage you to make an application.

OVERVIEW OF ROLE

The Technical Applications Engineer delivers basic technical integration projects, including bespoke brackets, simple mechanical adaptations, and low-complexity installation packages for Domino coding and marking equipment whilst maintaining the exceptional levels of customer service to Domino customers.

WHAT YOU WILL DO

• Deliver small-scale integration projects including bespoke brackets and simple mechanical interfaces.
• Conduct site surveys, take accurate measurements, and prepare engineering documentation.
• Install bespoke mounting solutions and support Service Engineers.
• Provide high-level field service support during peak workflow periods.
• Manage project documentation and customer communication throughout project lifecycle.
• Provide feedback to assist Domino in maintaining good customer relations and improving product design. Raise complaints where necessary and feedback sales opportunities. Attend regional face to face and video conference service meetings.
• Take responsibility for personal development of both customer service skills and technical product knowledge.

WHAT YOU WILL DELIVER IN THE FIRST 18 MONTHS

• Successful delivery of basic integration projects with high customer satisfaction.
• Accurate preparation of measurement packs and installation documentation.
• Established communication and coordination workflows with Service Engineers and customers.

ABOUT YOU

• Electro-mechanical apprenticeship / HNC or equivalent
• Understanding of mechanical integration, measurement techniques, and engineering drawings.
• Strong mechanical aptitude and attention to detail.
• Clear communication and organisational skills.
• Working knowledge of electronic principles and circuit theory
• Understanding of microprocessor-based products and software driven systems
• Basic understanding of fluid/hydraulic systems and/or printing technology
• Basic understanding of customer satisfaction skills and techniques
• Practical knowledge of PCs and their application in an industrial environment including networking, interface software and data interrogation / diagnostics of third-party applications
• Relationship building
• Initiative, enthusiasm, and enterprise
• Clear and concise communication of technical information to a non-technical audience
• Accuracy and attention to detail, methodical approach to fault finding
• Planning and organisation
• Calm under pressure
• Inspires confidence in the customer

JOB DESCRIPTION

• Trustworthy and discreet when dealing with confidential information
• Diligent to task completion
• Flexible working to include unsocial hours as necessary
• Full driving licence

SUCCESS DIFFERENTIATORS

• Reliability
• Adaptability
• Energy
• Self-Organisation
• Work Standards
• Impact & Acceptability
• Team Working
• Stress Tolerance