This programme has been designed to support people who have had a career break or are trying to transfer their skills in to a new sector or one they used to work in. We know that any gap in work experience or a move away from a sector or skill set makes it very hard to return or join through standard recruitment channels.

The roles in this programme tend to run on a 12 week work placement with a view to securing a permanent role at the end of that period. Although it’s not guaranteed, 96% of our candidates who join the programme go on to secure permanent roles with their host organisation.

As a candidate working with STEM Returners you have access to free CV writing and Interview coaching and if you are successful in securing the role you’ll get access to coaching and mentoring programme to help you thrive in the role.

If you meet the criteria for this role but are unsure if you are eligible for the programme, we encourage you to make an application.

SiXworks are looking to recruit an IT Support Engineer to join us on exciting and important work that is underway.

Responsibilities

• Respond to incoming tickets and provide ongoing feedback on progress.
• Providing basic 1st/2nd line support for our environments, services and infrastructure.
Escalate to 3rd line for complex issues.
• End user support (desk-side and remote).
• Issuing comms to the user community for incidents and maintenance events.
• Respond to monitoring alerts, triage and escalate where necessary.
• Ensure incident tickets are appropriately updated and maintained, and fed into the
major incident process where necessary.
• Ensure incident resolutions are appropriately documented in the ticketing system and
wider knowledge base.
• Occasional travel to remote sites may be required.

Key Skills

• Windows 10/11 and MacOS support and administration
  • Azure/Entra/AD administration
  • Microsoft 365/Microsoft Azure administration
  • Running of PowerShell scripts

Why SIXWORKS?

SiXworks is a leading provider of secure digital solutions, specialising in digital experimentation and focused on fail-safe-fast cutting-edge technology solutions deployed in highly secure environments.

We are unified in our mission to accelerate innovation and adoption of secure, digital technology to improve the operational agility of Defence and National Security.

This is an exciting time for us, we have ambitious plans for continued growth and development, and we are seeking to add brilliant, experienced, motivated, and passionate people to our team to work with us on this journey.

Why join SiXworks?

Our team is a fusion of brilliance, featuring senior operational, technical, and business leaders from various industries and the armed forces.

We’re also powered by a league of extraordinary IT engineers, architects, developers, and project managers. Together, we’re an unstoppable force of digital innovation!

SiXworks’ expertise includes Secure-by-Design, cloud computing, advanced network and infrastructure design, rapid application development, cross-security domain systems, multi-tenanted High-Performance Compute, multi-source data platforms, cyber vulnerability mitigation, and intelligence systems.

We provide supplier-agnostic, technical, and business consultancy to customers while championing open-source and best-of-breed technologies.

In addition to a competitive salary, we offer:

• 25 days annual leave + bank holidays.
• Private Medical Insurance.
• Life Assurance Scheme
• Contributory pension scheme
• Professional Development opportunities
• Cycle to Work scheme.
• Perks at Work scheme.
• Contributory company pension.
• Discretionary Bonus scheme.
• Secure, on-site parking, cafe, restaurant, and gym facilities.
• Casual dress.
• Free hot and cold drinks in our own, modern kitchen/break-out.

A word on UK Security Clearance

Due to the secure nature of the position and working environment, you must have, or be eligible to obtain Security Clearance,

SiXworks is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organisation. SiXworks will be the hiring entity.  By proceeding with this application, you understand that SiXworks will share your personal information with other IBM subsidiaries involved in your recruitment process, wherever these are located. More Information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: https://www.ibm.com/privacy

Location:

Farnborough, site-based

If you wish to speak to one of our Returner Specialists about this role in more detail, please call us on 01329 623 246 (option 1)